Desk Collection Supervisor (Vendor Management)

PinjamanGo is seeking a dynamic and results-oriented Desk Collection Supervisor (Vendor Management) to join our expanding team in Jakarta. In this pivotal role, you will be responsible for overseeing the performance of our third-party collection partners, ensuring that all recovery processes are efficient and in line with our company's standards. Jakarta, a bustling metropolis, offers a vibrant work environment and numerous opportunities for professional growth.

As a Desk Collection Supervisor, you will play a crucial role in managing and optimizing our vendor collection processes. You will work closely with our third-party vendors to ensure that they meet our high standards of performance and service quality. This role is perfect for someone who is passionate about financial services and has a keen eye for detail.

If you are a seasoned professional with a proven track record in vendor management and collection processes, we invite you to join our team at PinjamanGo. We offer a competitive salary, a collaborative work environment, and the chance to make a significant impact in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Oversee the performance of third-party collection vendors, ensuring they meet or exceed PinjamanGo's service standards.
• Monitor and analyze collection data to identify trends and areas for improvement.
• Develop and implement strategies to enhance collection efficiency and customer satisfaction.
• Conduct regular performance reviews with vendors, providing constructive feedback and support.
• Collaborate with the collection team to ensure seamless integration of vendor services with in-house operations.
• Stay updated with industry trends and best practices in collection management.
• Ensure compliance with all relevant regulations and internal policies.
• Provide training and guidance to vendors to improve their performance and service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in vendor management or collection processes, preferably in the financial services industry.
• Proven track record of managing third-party vendors and improving their performance.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite, particularly Excel and PowerPoint.
• Knowledge of collection management software and tools.
• Certification in collection management or a related field is a plus.

🛠️ Keahlian

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